FAQs

Frequently Asked Questions (FAQ)

Welcome to Divine Glow Candle Co.'s FAQ section. If you don’t see your question here, feel free to email us at info@divineglowcandleco.com.

What are your candles made of?

  • Made from premium white mineral oil
  • Designed to be refillable for long-lasting use
  • Burns clean with minimal soot

How long do your candles burn?

  • Full-size candles burn for approximately 45–50 hours
  • Refillable tealights burn for 7–9 hours each
  • Refills are sold in packs of six, each with a unique scent

How do I refill my candle?

  • Allow the candle to cool completely before handling
  • Remove the used wick tab and any leftover mineral oil
  • Moisten a soft cloth or paper towel with rubbing alcohol, then wipe the inside clean
    (do not spray alcohol directly into the candle jar)
  • Place a Divine Glow Tealight Refill in the center, wick upright and level
  • Trim wick to 1/4 inch and light to enjoy

How do I clean the candle container?

  • Allow the candle to fully cool
  • Wipe the interior using rubbing alcohol and a soft cloth
  • Do not use abrasive materials or harsh scrubbing

What are the best practices for burning your candles?

  • Always trim wick to 1/4 inch before each use
  • Burn for no more than 2–3 hours at a time
  • Let the candle cool completely before relighting
  • Keep away from direct sunlight, fans, or vents
  • Allow the melted oil pool to reach the edge of the container on the first burn

Are your candles safe?

  • Yes, made with non-toxic materials and tested for safety
  • Never leave a burning candle unattended
  • Keep out of reach of children and pets
  • Burn on a stable, heat-resistant surface
  • Keep away from curtains, paper, and other flammable objects

Do you ship internationally?

  • Not at this time
  • We currently offer shipping within the United States only

What types of payment do you accept?

  • Visa, MasterCard, American Express, Discover
  • PayPal for secure checkout

How do I track my order?

  • You’ll receive an email with tracking information once your order ships
  • Use the tracking number to check your delivery status

What is your return policy?

  • Returns accepted within 30 days of delivery
  • Items must be unused and in original condition
  • Contact us to begin a return; some restrictions may apply
  • Full details available on our Return Policy Page

Can I create a custom scent?

  • We don’t offer custom scents at this time
  • Our tealight refills come in a variety of hand-selected fragrances