Shipping Update 2025: How Divine Glow Candle Co. Fixed a Glitch and Improved Candle Refill Shipping
A Warm, Honest Update From Our Family Candle Business
At Divine Glow Candle Co., we believe transparency builds trust—and trust is everything to a family-run candle business like ours. We handcraft every candle with care, and we want your experience from checkout to your doorstep to feel just as thoughtful.
Recently, we discovered an issue affecting shipping rates on our Refill Tealight Packs, and we want to explain exactly what happened, how we fixed it, and how we’re committed to keeping candle refill pack shipping affordable, accurate, and stress-free.
What Went Wrong: A Shipping Glitch That Affected Small Refill Orders
For a short period, a backend glitch caused customers ordering 1–2 tealight refill packs to be incorrectly charged $11.95 for shipping instead of our correct $4.95 flat rate.
This did not align with our transparent shipping approach. Lightweight items like tealight refills should never cost that much to ship—and we fully understand how frustrating that unexpected fee could feel.
As soon as we were alerted, we dug in to find the root of the problem.
How We Resolved the Candle Refill Pack Shipping Issue
After reviewing our shipping profiles and carrier integrations, we found the specific configuration that caused the inflated rate. We immediately corrected it and implemented safeguards so it won’t happen again.
Here’s what changed (quick summary):
- The glitch has been permanently fixed
- All affected customers have already been refunded automatically
- 1–2 tealight refill packs now ship at the correct $4.95 flat rate
- Weight profiles and shipping logic have been fully updated
- Protections are now in place to prevent similar issues moving forward
We take pride in being a small business that makes things right quickly—because you deserve nothing less.
Affordable Candle Shipping You Can Count On
$4.95 Flat Rate for Tealight Refill Packs
All 1–2 Refill Tealight Packs now ship at our corrected $4.95 flat rate, making it easier and more affordable to restock your favorite scents.
This ensures:
- Fair, predictable candle refill pack shipping
- Accurate rates based on true product weight
- No more unexpected fees at checkout
- A better experience for both occasional and subscription customers
We know that shipping costs are a big part of online shopping decisions, and we want to honor your support with honest, transparent pricing.
Why Transparency Matters at Divine Glow Candle Co.
Being a small, family-run candle shop means we’re directly involved in everything—from melting wax to printing labels to answering customer emails. When something goes wrong, we feel it personally.
That’s why we take transparent shipping policies so seriously. You should always know what you’re paying for, why you’re paying it, and that we’re doing everything we can to keep shipping affordable without cutting corners.
Introducing (or Reintroducing!) Our Refill Club
One of the best ways to save on shipping and ensure you always have clean-burning, eco-friendly refills on hand is to join our Refill Club—our subscription-style refill candle program.
Refill Club benefits include:
- Savings on every recurring candle refill order
- Priority access to new scents before public release
- Exclusive member-only discounts and early drops
- Reduced waste by reusing your candle vessels
- Skip, pause, or cancel anytime
If you love candles or restock frequently, this is the easiest way to save money, stay stocked, and support sustainable candle use.
How This Update Improves Your Experience
This wasn’t just a fix—it’s an improvement to how our entire shipping system works.
You can now enjoy:
- Consistent, accurate shipping rates
- Lower fees for small refill orders
- A smoother checkout process
- Peace of mind knowing we’ll always be transparent
- Continued support for eco-friendly candle refills
Your loyalty means the world to our family, and updates like this help us serve you better every day.
FAQs: Shipping, Candle Refills, Our Refill Club & More
1. What caused the incorrect shipping fee?
A backend glitch caused small orders to default to an $11.95 rate. It has now been fully corrected.
2. Have affected customers been refunded?
Yes—every affected customer has already been refunded automatically.
3. What is the correct shipping cost for Refill Tealight Packs?
1–2 tealight refill packs ship at a flat $4.95 rate.
4. Do larger candle refill orders cost more to ship?
Yes. Larger refill orders calculate based on weight for the best available rate.
5. What is the Refill Club?
A subscription-style refill program offering discounts, priority access to scents, reduced waste, and flexible deliveries.
6. Can I pause or cancel my Refill Club subscription?
Yes! You can pause, skip, adjust, or cancel anytime—just email us.
7. Are your tealight refills eco-friendly?
Yes. They’re designed to reduce waste by allowing you to reuse your candle vessels.
8. What’s the best way to store tealight refills?
Keep them in a cool, dry place away from heat and sunlight to protect scent and shape.
Thank You for Your Support and Trust
Thank you for your patience while we resolved this issue—and thank you for continuing to support our family-owned candle business. We’re committed to delivering handcrafted candles, honest pricing, and a shopping experience rooted in transparency and care.
If you ever have questions, please reach out. We’re always here to help your home glow a little brighter. 💛